A stunning gift book featuring over 1200 beloved Sylvanian Families characters, and packed full of facts and images - perfect for fans and collectors alike. Includes an exclusive Creme the Chocolate Rabbit baby figure.
Discover everything there is to know about your favourite characters from the world of Sylvanian Families, including their birthdays, jobs, favourite activities and more!
Exclusive collectable toy!
Profiles for over 1200 favourite characters
Fun facts and notes for collectors
Photographs from the archives
From the much-loved Chocolate Rabbit and Walnut Squirrel Families, to nostalgic classic favourites such as the Vandyke Otter Family, Sylvanian Families: The Official Character Encyclopedia is packed full of information and photographs to enjoy. This beautiful gift edition is truly a book for fans old and new to treasure, and includes a special figure of Creme the Chocolate Rabbit baby, wearing an exclusive outfit.
Look out for more beautiful Sylvanian Families gift books, including The World of Sylvanian Families and A Treasury of Tales.
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
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Your right to cancel
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How to return
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Trade-In Programme
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Refunds
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