'A Bewitching tale, charmingly told and is certain to delight any witch in the making' M.G, Leonard, award-winning author of Beetle Boy 'A gorgeous story that bubbles with charm, wit and magic' Abi Elphinstone, author of The Dreamsnatcher 'Bursting with memorable characters, a huge sense of fun and a big dollop of honey, flowers and strawberry-scented magic!' Joe Berger, author of Lyttle Lies and Hubble Bubble 'A sulky raven, a grubby dog and a common-sense heroine with a strong sense of customer service. This is a funny, magical treat!' Holly Webb, author of Lost in the Snow
When Elsie Pickles offers to house-sit the mysterious home of local witch Magenta Sharp, she has no idea what she's getting herself into. Left with a talking raven and a scruffy dog for company, a magical tower that has a mind of its own and a book of instruction called Everything You Need to Know, what could possibly go wrong?
With an assortment of weird and wonderful neighbours banging at the door and a box of volatile magical ingredients that must be used immediately, Elsie finds out that looking after Magenta's home might not be as easy as she first thought ... does she have what it takes to be a witch for a week or will it all end in a magical disaster?
A new magical adventure from Kaye Umansky, the bestselling author of the spellbinding children's classicPongwiffy, brought to life with charming illustrations from rising star Ashley King!
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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