`I know few books, fiction or non-fiction, as compelling as Philip Gourevitch's account of the Rwandan genocide' Sebastian Junger, author of The Perfect Storm
`Like the greatest war reporters, Philip Gourevitch raises the human banner in hell's mouth . . . This volume establishes him as the peer of Michael Herr, there is no limit to what we may expect from him' Robert Stone
`Magnificent, terrifying . . . Gourevitch's account is factual, unemotional - and utterly gut-wrenching . . . The great achievement of his book is that it allows us to imagine this unimaginable crime . . . and those who stood by, human beings all' Irish Times
`A sparkling jewel that shone no matter what angle you looked at it from' Amanda Foreman
`Gourevitch constructs a powerful indictment against international inaction . . . In his meticulous journalistic reconstruction he drives home the point that this is a history like any other . . . It is also a stark rebuttal of those who have tried to separate what happened in Nazi Germany and what happened in central Africa half a century later' Observer
`Philip Gourevitch has written the book which is the key to these dramatic and terrifying events . . . Should be compulsory reading . . . for all UN officials involved in peace-keeping operations and humanitarian aid, from the Secretary General on down' Guardian
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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