In sixty-eight years, Valeria has never minced her words. Harrumphing through her isolated little village deep in the Hungarian steppes, she clutches her shopping basket like a battering ram and leaves nothing uncriticised - flaccid vegetables at the market; idle farmers carousing in Ibolya's Nonstop Tavern; that gauche chimpanzee of a mayor and his flashy, leggy wife; people who whistle. But one day, her spinster's heart is struck by an unlikely arrow: the village potter, with his decisive hands and solid gaze. Valeria finds herself suddenly dressing in florals and touching her hair, and what's more, smiling at people in the street. The potter makes her the most beautiful vase she has ever seen. The farmers buy a celebratory round. The problem with all this is that Ibolya (herself at least fifty-eight) has been romancing the potter for months and vows to win him back. And then there's Ferenc, the sugar beet farmer, red-headed and married but all the same hopelessly in love with Ibolya. Meanwhile the mayor has his own problems, mostly involving foreign investors and a non-existent railway. And then a roving chimney sweep arrives in the village, to make a quick buck and bring some good luck - or perhaps bad luck; no one can really decide. All anyone knows is, there's never been such a hullabaloo, which just goes to show it's never too late to try something new.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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