**Longlisted for the William Hill Sports Book of the Year Award 2022** **Named as one of the Sunday Times 12 best sports books of 2022**
'Powerful, moving' - The Guardian
'A deeply affecting read [...] among the most important ever' - Daily Mail
'So powerful. This book might just change the way you think about sport forever' - Sir Clive Woodward
'As brave as they come' - Gareth Thomas
'Moving and profound' - The Times
'Heartbreaking' - Owen Slot, The Times
'I'm in my early forties. There are days when I don't remember the names of my wife and four kids . . .'
In 2003, England won the Rugby World Cup. Steve Thompson was in England's front row, at the heart of the match, and at the heart of the scrum - one of sport's most violent battlegrounds.
But triumph came at a cost. Today, he remembers nothing about playing in that final. In his words, watching the tape back is like watching a ghost.
The years of hurt, and the culture of sucking up punishment and coming back for more, have taken a terrible toll. Steve has been diagnosed with early onset dementia, and serious progressive brain damage. Steve and his wife Steph had a happy family life planned, with decades ahead of them. Now he needs to capture these elusive memories for the sake of his children, before they disappear forever.
With stories contributed by his world-cup winning teammates and his former manager, Sir Clive Woodward, Unforgettable is raw, powerful storytelling. This tale of hope and courage stands as testament to the ultimate strength of the human mind - and to a man no longer pushing himself to the limit for competition, but for his own place in the world.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
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Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
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