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THE SUNDAY TIMES BESTSELLER
Every town has its ugly little secrets...
From the outside, the house in Lakeview Terrace looks perfect and the Bigelows seem like the perfect family: the respected surgeon father, the glamorous, devoted mother and two beautiful children. A perfect family, in a perfect house living their perfect lives.
But perfect surfaces can hide dark undercurrents and behind closed doors lies a very different story. Teenager Zane and his younger sister, Britt, are terrorised by their violent father and dysfunctional mother. Too afraid to speak out, Zane does his best to protect his sister and counts the days until they can finally be free.
One dark, brutal night when their father's temper takes a horrifying turn for the worse, the perfect facade is exposed for the lie it is and Zane and Britt manage to escape. With the help of their beloved aunt, they rebuild their lives a day at a time, creating new families and putting their past behind them. But a childhood like that can cast a shadow the length of a lifetime. Can Zane and Britt ever be free of their past? Or will those dark undercurrents rise to the surface, forcing them to fight for their lives once again...
'If you're after the perfect pick-me-up, take-me-away-from-the-world read, then she's your woman'
The Guardian
'Nora Roberts is, quite simply, a one-woman phenomenon'
Heat
'I love Nora Roberts'
Stephen King
- Publisher Name:Little, Brown Book Group
- Product Format:Paperback
- ISBN: XG80349421940
- Author:Roberts, Nora
- Publication Date:2020-05-14
Refund Policy
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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