A Letter from Lee Child..."Like any reader, I love old favourites ...but I love new voices too, and I especially love it when a new voice starts to become an old favourite. It doesn't happen often, but right now it's happening with Marcus Sakey. He's got it all. he writes like a dream, he creates characters exactly like people you know, he scares you, and above all keeps you turning the pages. But most of all he does the 'what if' thing better than anyone in the business. 'What if' questions power a lot of plots, but Sakey is special. He doesn't just check a box or construct a neat twist for the sake of it. Reading him between the lines, I guarantee he lives this stuff ...he thinks it through and sweats it out, probably for weeks at a time. I can see him, looking around at all the things he loves, looking at his house, turning and looking at his wife, asking himself, 'What if? What if I had to put all this at risk? Would I? Could I? How would it feel? What would be the effect on me?' It's that kind of depth and intelligence and passion and emotion that sets Sakey apart. These are not just clever plots. These are real people with night sweats and wide eyes and everything to lose. The "Two Deaths of Daniel Hayes" takes 'what if' in a new direction and to new heights. Every writer muses, 'What if the reader isn't sure whether the husband killed his wife, or not?' That's a basic whodunit. But Sakey asks, 'What if the husband isn't sure whether he killed his wife, or not?' That's a terrific premise, and it boosts an already-terrific thriller plot into the stratosphere."
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
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Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
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