'Rich with descriptive detail and emotional nuance. Several alternating plot threads unspool at length, all of which weave tightly together with pleasing inevitability . . . What has been said before deserves repeating: From suspense to social commentary, from violence to pathos, from villainy to possible redemption, Ms. George can do it all, with style.' Wall Street Journal
When a Member of Parliament shows up at New Scotland Yard requesting an investigation into the suicide of the son of one of his constituents in the beautiful town of Ludlow, the Assistant Commissioner sees two opportunities in this request: the first is to have an MP owing him a favour, and the second is to get rid of Detective Sergeant Barbara Havers, whose career at the Met has been hanging by a thread for quite some time. So he assigns Havers to the case and for good measure partners her with the one person who shares his wish to see the back of her, Detective Chief Superintendent Isabelle Ardery.
But Ardery has her own difficulties. She is not happy to be sent away from London and as a result is in a rush to return. This causes her to overlook certain uncomfortable facts. Soon, the case is opened again and this time, it is Lynley who must accompany Havers to Ludlow, with little more than a week to save the Met's reputation and Barbara's job. And the more they investigate, the more it looks as if the suicide was part of a much more sinister pattern of events.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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