The Promise is a unforgettable story about finding love, hope and joy in even the darkest moments, by the Sunday Times bestseller Lucy Diamond, author of The Secrets of Happiness.
'I loved The Promise' - Libby Page, author of The 24-Hour Cafe
When faced with the sudden death of his brother, Dan's mission is clear. He puts together a project to help pick up the pieces and support his grieving sister-in-law Zoe, plus her young children. This is Dan's promise - to ensure his family's happiness, and to try and live up to the man his brother was.
But tying up loose ends brings a shocking secret to light, and calls into question everything Dan knew about his older brother. With more than just his promise on the line, Dan is faced with an ultimatum: Should he tell the truth and risk his family's fragile happiness, or will his brother's secrets end up becoming his own?
'A bittersweet, big-hearted take on family dynamics, grief, and how to make happiness a priority' - Woman and Home
'This is Lucy Diamond at her very best - a stunning novel that will break your heart into little pieces and then glue it back together again with joy' - Milly Johnson
'We couldn't put this down' - Bella
'Family drama at its very best with characters that have you reaching out to them' - My Weekly
Real readers love The Promise: 'I cried and laughed' 'It was a beautifully written book from start to finish. Each night I couldn't wait to read the next chapter.' 'I literally cannot put it down.'
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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