When Brendan O'Carroll, creator and star of Mrs Brown's Boys, stood on stage to collect his first BAFTA for the phenomenally successful comedy series in 2012, it marked a new milestone in his incredible career. Finally, he was being acknowledged as a worldwide sensation in his roe as the irrepressible 'Mammy' Agnes Brown. Over the last few years, Brendan has spread his wings to taste success as an author, a playwright, a comedian, an actor, a television star and more, picking up major awards along the way. But it hasn't always been a bed of roses for the Dubliner, who started off life working as a waiter before evolving into the hardest working man in showbiz. Born in 1955 as the youngest of 11 children, he grew up in a two-bedroom corporation house in the rough-and-tumble working class area of Finglas in north Dublin. After his father Gerard died, when Brendan was just seven years old, his formidable mother Maureen - who influenced Brendan's future career - raised him on her own. Life truly didn't begin until 40 for Brendan, who left school aged just 12 and tried his hand at anything to earn a living, including jobs as a milkman, DJ, bar manager and painter and decorator. But after being persuaded to have a go on the comedy circuit it was the beginning of a new dawn in Brendan's life that would see him become the man with the Midas touch. In the years since, his work rate has been phenomenal as his earthy comedy has become a global hit, he found love again and with his second wife and co-star Jennifer Gibney and he has become rich beyond his wildest dreams thanks to his foul-mouthed matriarch Mrs Brown.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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