'Deeply affecting ... exquisite' Washington Post 'Subtle and truthful' Sadie Jones 'Acutely observant ... heartbreaking' Daily Telegraph
Ever since her boyfriend Gus was killed in 9/11, Billy has been pretending.
She finds it easier to stay silent and go through the motions of grief than tell the truth: that she was planning to leave Gus, and that his death left her feeling a mixture of ambivalence and anguish that she is still struggling to resolve.
Drawing from her experience, Billy writes a play: 'The Lake Shore Limited'. The opening night brings together three people whose lives intersect and interweave with Billy's: Leslie, Gus's older sister, haunted by his death and constantly aware of what could have been; Rafe, the actor who brings the joy and sadness of his own marriage into his role; and Sam, a recently divorced man who is irresistibly drawn to Billy's distinctive, enigmatic beauty. Together these four voices create a mesmerizing novel of entanglements, connections and inconsolable losses.
What readers are saying about The Lake Shore Limited:
'Sue Miller at her best ... Beautiful, moving, enriching'
'A multi-layered story that exposes the dark and light side of the human condition'
'So real, intimate and honest'
'Dazzling'
'Miraculous'
'Sue Miller's writing is outstanding and beautiful. Definitely five stars'
'One of the best books I've read in a long time'
'I loved it'
'Original and transformative'
'I adore this book, and can't recommend it strongly enough'
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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