'Hillsborough will be remembered as one of the biggest injustices of the twentieth century, because those who were there to protect the public turned against them in their hour of need. The power of print media was at its absolute peak at that time, before the internet and mobile phones, so they had huge power but no accountability as we found out with Hillsborough. It was a one-way street. The media basically set opinion.' Andy Burnham, Shadow Home Secretary
Hillsborough used to be known simply as a suburb of Sheffield and the home of Sheffield Wednesday Football Club. After Saturday 15 April 1989, the meaning of the word changed forever for an entire generation and the date remembered as the worst sporting disaster in British history.
Many thousands of men, women and children set off to support Liverpool in the semi-final of the FA Cup with hope in their hearts but, tragically, 96 never came home. A human crush on the Leppings Lane terraces ended the lives of those 96, injured hundreds of others and traumatised thousands more.
Documenting eyewitness accounts from before, during and after the disaster, with statements from the bereaved families and fans of other clubs, and a foreword by Margaret Aspinall, Chairman of the Hillsborough Family Support Group, The Hillsborough Disaster: In Their Own Words is the story of those whose lives changed forever on that bright, sunny day in Sheffield. This book is their truth.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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