Jackson, Mississippi, 1962. Black maids raise white children, but aren't trusted not to steal the silver. Some lines will never be crossed.
Aibileen is a black maid: smart, regal, and raising her seventeenth white child. Yet something shifted inside Aibileen the day her own son died while his bosses looked the other way. Minny, Aibileen's best friend, is by some way the sassiest woman in Mississippi. But even her extraordinary cooking won't protect Minny from the consequences of her tongue.
Twenty-two-year-old Skeeter returns home with a degree and a head full of hope, but her mother will not be happy until there's a ring on her finger. Seeking solace with Constantine, the beloved maid who raised her, Skeeter finds she has gone. But why will no one tell her where?
Seemingly as different as can be, Skeeter, Aibileen and Minny's lives converge over a clandestine project that will not only put them all at risk but also change the town of Jackson for ever. But why? And for what?
The Help is a deeply moving, timeless and universal story about the lines we abide by, and the ones we won't. Itis about how women, whether mothers or daughters, the help or the boss, relate to each other - and that terrible feeling that those who look after your children may understand them, even love them, better than you . . .
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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