€5 off first Book Purchase of €50+ | With Code: CHAPTERSBOOKSTORE
*Don't miss The Lost Wife - the brand new jaw-dropping thriller from Georgina Lees*
'Compelling, heartbreaking and beautifully written. This superb thriller will stay in my mind for a very long time' B P Walter, Sunday Times-bestselling author of The Dinner Guest
How well do you know your neighbour?
Would you trust them with your life?
I heard Emily before I saw her. The harsh smack of heels against cheap wooden floorboards. The loud phone calls. The incessant music.
I knew Emily before I met her. Discarded receipts in our communal hallway. Sticky leftovers in the shared food waste bin. Wine shop vouchers in the letterbox.
Now she's gone missing, and I'm the only one who can find her. The only one who can save her.
Because I know her best, and I heard everything.
The Girl Upstairs is a spine-tingling psychological thriller of grief and obsession that explores how lonely London can be and how sometimes it's our neighbours who see us most, who know us best...
A must-read for fans of Lisa Jewell and Sarah Pinborough.
What readers are saying:
'I am still at a loss for words. I have been chasing that Gone Girl high for so long when I read thrillers, and this one finally hit the mark' Amber, NetGalley
'WOW!!! I. COULD. NOT. PUT. THIS. DOWN. I read it all in ONE sitting! It was amazing! The storyline was captivating and engrossing while the main characters, Suzie and Emily, were so well written and interesting that I couldn't get enough of them... Bravo!!' Yamil, NetGalley
'This book has the best details of any I have read this year!' Connie, NetGalley
'This was creepy AF and kept me guessing the entire time. Definitely not a predictable thriller and so many twists and turns' Lisa, NetGalley
'What a thrilling book! I was fascinated by the characters and twisting storyline. Lost a lot of sleep over it' Anu, NetGalley
'The creeping dread that became all-encompassing throughout this book was incredibly well done ... will have you gripped from the first page!' Lucy, NetGalley
'This book was a page-turner from beginning to end' Mandy, NetGalley
- Publisher Name:HarperCollins Publishers
- Product Format:Paperback
- ISBN: XG80008485429
- Author:Lees, Georgina
- Publication Date:2021-12-09
Refund Policy
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
Free Delivery in the Republic Of Ireland on all orders over €30. Standard Delivery Charge in Republic of Ireland of €5 for all orders below €30.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
