In June 1405, King Henry IV stopped at a small Yorkshire manor house to shelter from a storm. That night he awoke screaming that traitors were burning his skin. His instinctive belief that he was being poisoned was understandable: he had already survived at least eight plots to dethrone or kill him in the first six years of his reign. Henry IV had not always been so unpopular. In his youth he had been a great chivalric champion and crusader. The son of John of Gaunt, he was courteous, confident, well-educated, generous, devoted to his family, musical and spiritually fervent. In 1399, at the age of thirty-two, he was enthusiastically greeted as the saviour of the realm when he ousted from power the insecure and tyrannical King Richard II. But therein lay Henry's weakness. In making himself king he had broken God's law and left himself starkly open to criticism. He had to contend with men who supported him only as long as they could control him; when they failed, they plotted to kill him. Welsh, French and Scottish adversaries also tried to take advantage of his questionable right to the crown. Such overwhelming threats transformed him from a hero into a duplicitous murderer: a king prepared to go to any lengths to save his family and his throne. That legacy of unrest has almost entirely obscured him. Henry's reputation in the sixteenth century was such that merely to write about him was to risk imprisonment in the Tower. Shakespeare was forced to downplay his achievements, and instead to present his adversary Richard II as the wronged man. But what Henry actually provoked was a social revolution as much as a political one. Against all the odds, he took a poorly ruled nation, established a new Lancastrian dynasty, and introduced the principle that a king must act in accordance with parliament. He might not have been the most glorious king England ever had, but he was one of the bravest, and certainly the greatest survivor of them all.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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