"The 10 Skills of Highly Successful People" provides practical guidance on how to live a successful and fulfilling life. Success does not mean fabulous riches or fame, but rather achieving the financial means that allows you to live in a purposeful and contented way. The book is organised around the acronym OPTIMISTIC, which will help you to memorise and recall the skills you need to grow and develop in order to realise your dreams. These skills are soundly backed up by the best psychological research currently available. Optimistic stands for: Objectives - provides the vision, purpose and goals that give your life direction; Plans - provides the structure to help you achieve your objectives; Tenacity - determination, perseverance and patience are essential for success; Integrity - being honest, truthful and fair are vital to enjoying a happy life; Motivation - the driving force which propels you towards your goals; Interpersonal relationships - getting along with others is a critically important skill; Self-esteem - love and respect yourself if you expect others to do so as well; Thinking positively - see the glass as half full rather than half empty; Improvement - successful people continually develop and improve themselves; and, Control - self-discipline, emotional intelligence and a healthy work/life balance will help you to stay on track. A separate chapter is devoted to each of the 10 skills with real-life examples, inspirational quotes and stories, evidence from the best research available and practical advice to facilitate the journey to a happy and successful life. In addition, each chapter has mind maps to help remember the material as well as a success quotient test to make the text fun and interactive.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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