THE HILARIOUS ANNUAL COLLECTION OF READERS' LETTERS THAT WERE JUST TOO LEFT-FIELD, OUTRAGEOUS OR WITTY TO MAKE THE PAGES OF THE TELEGRAPH. 'SIR - Two days of news about the Duchess of Cambridge, and you haven't yet told us about her hospital gown. Who designed it? How much did it cost? And has she worn it before?' 'SIR - Sede vacante has not always been connected with the death of a pope. When I was growing up in the 1970s we would use the expression at home to denote that the bathroom was free.' 'SIR - Being a devoted husband, as well as a staunch and active member of the Conservative Party, I'd be grateful to learn what further changes it will adopt, especially in regard to monogamy. My wife could do with a bit more help around the house.' 'SIR - Am I alone in wishing for an episode of the BBC's Countryfile in which a presenter's offer to "lend a hand" is turned down?' 'SIR - I see in your Cyprus Bailout Live blog, at 13:55, a reference to the "Finish [sic] Europe Minister". Thank goodness it is all over.' A letters page may seem antiquated in an era of texting and tweets, yet the Telegraph's letters writers - often bemused, sometimes furious, always erudite - are a breed apart. 'Writing to the Telegraph lets off steam,' confesses one regular correspondent - and thank goodness for the rest of us that it does. Now that anyone can publish their opinions online, the Telegraph letters page remains a rare bastion of well-written, carefully edited wit on the topics of the day. In this fifth volume of wise, waggish and downright outrageous letters for which there wasn't enough space - or editorial stomach - in the paper, we offer another hilariously alternative review of the year. With an agenda as enticing as ever, ranging from Chris Huhne's speeding points to a royal baby, a new Pope to Andy Murray, it will prove, once again, that the Telegraph's letters writers have an astute sense of what really matters.
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
Free Delivery in the Republic Of Ireland on all orders over €30. Standard Delivery Charge in Republic of Ireland of €5 for all orders below €30.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.