Would our lives, relationships and careers be better if we just STFU for a while?
We live in a world that doesn't just encourage overtalking, but practically demands it. When success is measured by how much attention we can attract, how long we can hold on to the mic, it's no wonder that we feel compelled to spout endlessly on Twitter, to document every detail of our lives on Instagram, start that podcast, or lead that conference.
And yet, oddly enough, the most powerful and accomplished people in the world aren't part of that chorus-they're reserved, they listen, and when they do speak they're considered. Tim Cook, President Obama, the late Supreme Court Justice Ruth Bader Ginsburg all have seemed to understand the secret golden rule: talk less, get more. There are entire industries designed to help us amplify our voices, experts who are just dying to coach us on how to talk better, but nobody is teaching us how to STFU for a while.
Former Forbes journalist Dan Lyons takes us on a sharp, funny, fascinating deep dive through our incessant noise-making - talking to communications experts, neuroscientists, psychiatrists and Silicon Valley executive coaches the world over to understand the science and culture behind why we can't stop talking, and how ultimately we can learn to speak less - and with more intention - to improve our lives.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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