Lizzie has an unfortunate knack for attracting bad luck, but this time she's hit the jackpot. Losing her heart to her boss at the radio station where she works leads directly to losing her job, and with no money in the bank she's forced to swallow her pride and return home to her parents. As if that wasn't bad enough, her mother finds her work at the local care home for the elderly, and it's there that Lizzie meets Mrs Dallimore.
In her nineties, Mrs Dallimore also finds herself in a situation which she's reluctantly coming to terms with. Old age has finally caught up with her, and with her life drawing to a close she gives in to the temptation to relive the past by sharing it with Lizzie.
She tells Lizzie of the day when, as a young girl, and shortly before the outbreak of World War II, she left her home in America to cross the Atlantic to England where she hoped to meet her English grandparents for the first time. At best she hoped for a family reconciliation, but before long her visit turned into so much more.
As Lizzie listens to Mrs Dallimore's story, she begins to realize that she's not the only person to attract bad luck, or make mistakes, and maybe things aren't so bad for her after all . . .
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
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Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
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Refunds
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