She was in the wrong place at the wrong time: in SILENT SCREAM, the brilliant novel from the bestselling Karen Rose, arson leads to murder and blackmail, and David Hunter, who first appeared in DON'T TELL, leads a desperate search for those responsible. Part of the Minneapolis series.
An environmental protest turns deadly when a young girl becomes trapped in a burning building. Four students callously leave her to die but have they made the biggest mistake of their lives?
For the ruthless blackmailer watching from the shadows, the students' error is a gift. He'll do whatever it takes to succeed and now he has the perfect candidates to do his dirty work.
Firefighter David Hunter knows the devastation that fires can bring, but even he is shocked to find a body inside the blazing building he is trying to save. David vows to help homicide detective Olivia Sutherland find those responsible, but they are about to find that this blackmailer's plan goes far beyond anything they could have imagined...
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