With his twinkling eyes, boundless energy and unrivalled natural wit, Robin Williams was the comedian who brought laughter to a generation. Through roles in cherished films such as Mrs. Doubtfire, Jumanji, Aladdin and Hook, he became the genial face of family comedy. His child-like enthusiasm was infectious, sweeping viewers away. Allied to his lightning-quick improvisation and ability to riff lewdly off any cue thrown at him, Robin was that rare thing - a true comic genius who appealed to adults and children equally. He could also play it straight, and empathetic depth came to him naturally. A poignant performance in Good Will Hunting won him an Academy Award whilst his masterfully chilling turn in psychological thriller Insomnia shocked audiences and hinted at a darker side. What truly caught the imagination, though, was his good-heartedness. Warmth radiated from him on-screen, but he was legendary for his off-screen acts of selfless generosity. Where most Hollywood A-listers demand outrageous pampering in their contract riders, he always insisted that the production company hire a full quota of homeless people to help make his movies. But behind the laughter lay a deeply troubled man, and tragedy would follow. At midday, on 11 August 2014, Robin Williams was pronounced dead at his California home. The verdict was suicide. He had battled depression and addiction for many years and was allegedly beset by financial difficulties. Emily Herbert's sensitive and thoughtful biography celebrates his genius and warmth, but also attempts to understand what could have driven such a gentle and gifted man to so tragic an end. This is Robin Williams, the life, the laughter, and the deep sorrow of the man who made the world smile.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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