€5 off first Book Purchase of €50+ | With Code: CHAPTERSBOOKSTORE
Families are complicated, even the 'normal' ones.
Our early years at home are when we lay down the blueprint for being a partner, parent, sibling, friend, colleague, neighbour, and even a citizen. Home is where we become who we are.
Even the best of childhoods is imperfect. And if there were difficulties - whether due to simple personality clashes, or issues such as authoritarian parenting, family break-up, illness, loss or addiction - it may be an ongoing struggle to manage our moods and emotions, though we may have no idea why. Psychotherapist Richard Hogan has seen it all when it comes to how the early years shape us - and he knows we can work on ourselves to rewrite the blueprint. In this book he draws on extensive research and thousands of conversations in the therapy room to explain how.
Packed full of eye-opening and liberating ideas, fascinating case studies and practical tools, Home is Where the Start Is also includes a remarkable account of Richard's own challenges as a child and teenager. He knows exactly what it's like to face the past squarely, grapple with the legacy of childhood unhappiness and work on creating a better future.
Home is Where the Start Is will help you become the best version of yourself you can be. And it is an invaluable source of advice for parents to give your child the best possible start.
- Publisher Name:Penguin Books Ltd
- Product Format:Paperback
- ISBN: 9781844886173
- Author:Hogan, Richard
- Publication Date:2023-06-08
Refund Policy
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
Free Delivery in the Republic Of Ireland on all orders over €30. Standard Delivery Charge in Republic of Ireland of €5 for all orders below €30.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
