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Now in a new updated version, Kurcinka offers parents the most up-to-date research, effective strategies and real life stories for: managing intensity - not just the kids, but parents too; getting the sleep every family needs and deserves; choosing their battles; helping children to hear their instructions; assisting children in getting along with siblings and peers; and, being successful in school and at home. Spirited children possess traits we value in adults, yet find challenging in children. Studies now show that these children are 'wired' to be more reactive to the world around them. The solution, rather than medication or punishment, is understanding temperament and working with it. Kurcinka in a supportive, warm style is able to reveal to parents how to do it, often leading them to ask, 'How did she get into my home'? Winner of the Parents' Choice Award, voted one of the top twenty books for parents, and a real life saver for parents, this updated version is eagerly awaited by parents and professionals.
- Publisher Name:HarperCollins Publishers Inc
- Product Format:Paperback
- ISBN: 9780060739669
- Author:Kurcinka, Mary Sheedy
- Publication Date:2006-11-28
Refund Policy
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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