€5 off first Book Purchase of €50+ | With Code: CHAPTERSBOOKSTORE
For over two decades, Paul Burrell was a silent witness to the making of history - first as footman to Queen Elizabeth II, then as butler to King Charles III (then Prince of Wales), and, most famously, as a confidante of the late Princess Diana. Now, with a unique perspective shaped by time and change, he's ready to share his own story alongside theirs.
His bestselling memoir, A Royal Duty, about his friendship with Diana, sent shockwaves around the world, selling over two million copies. But it is only now, in the wake of the Queen's passing and the commencement of a new royal era, as well as his own personal journey, Burrell feels he can tell his story in full.
In this deeply personal and intimate memoir, Burrell shares many untold stories of his life at home and abroad with the Royals. With warmth, candour, and rare insight, he recounts unexpected moments of intimacy with the Queen, who gently guided a fresh-faced, 18-year-old Burrell through palace life.
He speaks candidly about the tensions that simmered during those years - including the breakdown of Charles and Diana's marriage and his own complex relationship with Princes William and Harry.
He also reveals his heartache at parting with three of the most significant women in his life - the Queen, Diana and his wife Maria - all while navigating his own difficult journey to happiness as well as a battle with prostate cancer.
Heartfelt, sincere and rich in detail, this is the memoir of a man who has lived and learned in the most extraordinary of ways.
- Publisher Name:Little, Brown Book Group
- ISBN: XG81408734209
- Author:Burrell, Paul
- Publication Date:2025-09-11
Refund Policy
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
Free Delivery in the Republic Of Ireland on all orders over €30. Standard Delivery Charge in Republic of Ireland of €5 for all orders below €30.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
