On a quiet street, one house is burning to the ground...
By the time sign language interpreter Paige Northwood arrives, flames have engulfed her client's home. Though Lukas is safe, his wife is still inside. But she was dead before the fire started...
Lukas signs to Paige that he knows who killed his wife. But then he goes silent - even when the police charge him with murder.
Is he guilty, or afraid? Only Paige can help him now...
A taut, gripping mystery perfect for fans of The Silent Patient and The Family Upstairs.
'I was immediately gripped ... full of twists and red herrings, and I devoured the book within 48 hours!' Philippa East, author of Little White Lies
'Had me hooked from page one. Nell Pattison creates convincing and complex characters and a compelling plot with lots of twists and turns. I couldn't put it down' Simon McCleave, author of The Snowdonia Killings
Praise for Nell Pattison:
'A unique, chilling, fast-paced read that plunges you into a world of silence that has so much to say' Deborah Masson
'A superb innovation for the crime genre . . . a brilliantly terrifying premise and a twisty, gripping tale' Philippa East
'Sinister, layered, atmospheric ... I couldn't turn the pages quickly enough' Debbie Howells
'A nail-biting page-turner of a thriller ... The sense of a community isolated, and all the conflicts and tensions that brings, adds satisfying layers of complexity' James Oswald
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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