Gilda O'Neill's The East End traces the East End of London - cockneys, criminals, street markets, pub singalongs, dog racing, jellied eels.
London's East End it is a place at once appealing and unruly, comforting and incomprehensible. Gilda O'Neill, an East Ender herself shows there is more to this fascinating area than a collection of cliched images. Using oral history and more traditional sources she builds up a powerful image of this community - bringing to us, with wit and honesty, the real story of London's East End.
'Every page is a delight. Every chapter made vivid by a writer who has poured heart and soul into her book' DailyMail
'A rich tapestry... a finely detailed examination of our not so distant past. Her book is as much a piece of history as the accounts it contains' TimeOut
Gilda O'Neill was born and brought up in the East End. She left school at fifteen but returned to education as a mature student. She wrote full-time and continued to live in the East End with her husband and family. Sadly she died on 24 September 2010 after a short illness.
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