Jack Searle is an American widower, bringing up his two stepdaughters Lidia and Marina alone in the border town of Laredo after losing his wife to cancer.
Jack often takes the girls to visit their Mexican family over the border in Nuevo Laredo. Marina, the elder sister, persuades him to let her go there without him one night, to attend a concert with her cousin Patricia. Jack wants to say no - Nuevo Laredo is a very dangerous city, controlled by drug cartels and devastated by violence and corruption. But eventually he agrees - she's growing up and he has to let her have some independence.
Marina and Patricia head out to the concert, but they never come back.
A frantic hunt for them begins, with Jack leading the way. But this is Nuevo Laredo, and girls go missing all the time here. They're lucky to find that a good cop - Gonzalo Soler - is leading their investigation, but soon the whole police force is suspended due to endemic corruption. The army take over the city, and finding the missing girls is not their priority.
To survive this nightmare and have any chance of finding Marina and Patricia, Jack and Gonzalo must take the law into their own hands. Their efforts to find the girls become more and more dangerous, and they uncover truths about the city of Nuevo Laredo that neither one of them ever wanted to face.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
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