A missing lottery ticket throws a once closeknit community into chaos, and leads everyone to wonder: how well can you ever know your neighbours?
St Enda's Terrace, nestled in the heart of Dublin city, is like any other closeknit community - there's the newly-weds planning on having a baby; the single mother raising her children on her own; the upwardly mobile couple who bought in the height of the boom, and the long-timers to whom everyone goes for advice. But behind every closed door, there are secrets. And when the street syndicate wins the national lottery, but the ticket is nowhere to be found, these neighbours are about to discover just how much has been kept hidden... As friendships and relationships are put to the test in the search for the missing ticket, the residents of St Enda's learn that, while good times might come and go, good friends are forever.
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