'So good! Warm and funny, and I was rooting for Robyn from the very first page' MILLY JOHNSON 'Funny, perceptive and oh-so-relatable, Robyn's reluctant mission to clean up her world is full of laughs and also some heart-twisting surprises' ALEXANDRA POTTER 'A funny, relatable read with some surprise twists' STYLIST DEFINITELY OLDER. NOT NECESSARILY WISER...
Sisters Cleo and Robyn may be close in age but their attitudes to life could not be further apart. While Cleo's a fully-fledged adult with a family, a business and a signature scent, Robyn is still waiting for the instruction manual to Adult Life and success is keeping her houseplant alive. Skating by at her job as an estate agent, she's adept at avoiding housework, ignoring admin, and evading her mother's anxious questions about her love life. But then Robyn's fired in the most publicly humiliating way imaginable - and her chaos catches up with her.
Although Cleo steps in to give Robyn a temporary job in her cleaning firm, it comes with very firm instructions: Robyn must BEHAVE RESPONSIBLY. And that includes meeting the high standards of Jim, her enigmatic supervisor. But when Robyn learns to navigate the catastrophic kitchens and judgemental dogs of total strangers she learns some unexpected truths about her own messy world. No one's life is spotless...
Is it time - finally - for everyone to stop sweeping their secrets under the carpet?
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