"Ellen Wittlinger's Hard Love was one of the books that inspired me to write young adult novels." -John Green, author, The Fault in Our Stars and Paper Towns
They are four best friends who've shared joy and secrets, love and memories, and since the beginning, Lorna was the one who held them all together. Then, the unthinkable happens. During a storm, Lorna is swept out to sea, leaving the three survivors with nothing to cling to except grief and questions. How did this happen? Why was Lorna in such danger, and was she alone? When her body is never found, the mystery deepens. Did Lorna really die? Or has she made a crazy bid for freedom? Inevitably, the dynamic of the four friends' everyday life is changed forever. But the pain and confusion go deepest for Jackie, who must face her feelings of unrequited love for Lorna's boyfriend as well as try to put to rest her own questions about Lorna's presumed death. Does one of the boys in their inner circle know more than he's letting on? Will Lorna's fate ever be discovered? And how will Jackie become her own person in the wake of a wound that may never close? In this beautifully written, intense novel, one girl has to travel through loss and disillusionment to make sense of her own future.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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