€5 off first Book Purchase of €50+ | With Code: CHAPTERSBOOKSTORE
THE TOP-TEN BESTSELLER!
'Thought-provoking and clever' Gilly Macmillan
'A tense and moving story that I will remember for a long time' Rachel Abbott
'This tense psychological thriller focuses relentlessly on the way its characters cope as stress piles up and the mess deepens' Sunday Times
'Thought-provoking' Woman & Home
'I raced through it. A compelling, emotional read' Jenny Quintana
'Dark, intelligent, suspenseful' Saskia Sarginson
The accused
While Nick Dean is enjoying an evening at home with his family, he is blissfully unaware that one of his pupils has just placed an allegation of abuse against him - and that Nick's imminent arrest will see the start of everything he knows and loves disintegrating around him.
Because, mud sticks, right? No matter if you're innocent or guilty.
The accuser
When Angela Furness decides that enough is enough - she hates her parents, hates her friends and, most of all, despises what has recently happened at school - she does the only thing she knows will get her attention: calls the police. But Angela is unaware that the shocking story she is about to tell will see her life begin to topple.
Because, once you've said what you've said, there's no way back, right? No matter if you're innocent or guilty.
Richard and Judy and international bestselling author of The Guilty One returns with a nail-biting ride of 'he said/she said' between a teacher and his pupil. A gripping tale of two families torn apart by one catastrophic betrayal, illustrating the fine line between guilt and innocence.
*LISA BALLANTYNE'S NEW NOVEL, ONCE UPON A LIE, IS OUT NOW*
Praise for Lisa Ballantyne:
'One of the most readable, emotionally intense novels of the year' Richard and Judy
'Moving, insightful' Guardian
'Thought-provoking, brave and challenging, this book is an unsettling and compulsive read' Rosamund Lupton
'Grips like a vice' Daily Mail
'Sophisticated, suspenseful, unsettling' Lee Child
'A page-turner with real emotional depth' Daily Express
'I couldn't get this book out of my head. It kept me up all night and guessing the whole way through. I loved it' Jenny Colgan
'An outstanding work of fiction' Daily Record
'Dark, intelligent, suspenseful' Saskia Sarginson
'Tense, unsettling' Morning Star
- Publisher Name:Little, Brown Book Group
- Product Format:Paperback
- ISBN: XV80349419923
- Author:Ballantyne, Lisa
- Publication Date:2019-05-30
Refund Policy
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
Free Delivery in the Republic Of Ireland on all orders over €30. Standard Delivery Charge in Republic of Ireland of €5 for all orders below €30.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
