You won't be able to put this addictive No. 1 bestseller down . . . And don't miss Clare Mackintosh's electrifying new thriller - HOSTAGE is out now.
'No one writes a twist like Clare Mackintosh' PAULA HAWKINS 'A belter of a novel'HEAT _____________________
The police say it was suicide. Anna says it was murder. Who do you believe?
One year ago, Caroline Johnson chose to end her life brutally: a shocking suicide planned to match that of her husband just months before. Their daughter, Anna, has struggled to come to terms with their loss ever since.
Now with a young baby of her own, Anna misses her mother more than ever and starts to ask questions about her parents' deaths. But by digging up the past, is she putting her future in danger?
Sometimes it's safer to let things lie . . .
_____________________
'Another one-more-chapter, stay-up-late sensation' LEE CHILD
'Absolutely BRILLIANT. I LOVED it. I think this is Clare Mackintosh's best yet' MARIAN KEYES
'A triumph' LOUISE CANDLISH
'A work of genius' JOANNA CANNON
'A rollercoaster ride with a shocker of a final sentence'GOOD HOUSEKEEPING
'Clare Mackintosh does it again. A brilliantly twisting tale' ERIN KELLY
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