Discover how to embrace the imperfect with Kintsugi. Apply this ancient principle to your life and you will learn how to repair yourself, rebuild your life and love your flaws.
Japanese Kintsugi masters delicately patch up broken ceramics with gold adhesive, leaving the restoration clearly visible to others. Psychologist Tomas Navarro believes that we should approach our lives with the same philosophy. Everyone faces suffering, but it is the way in which we overcome our troubles, and heal our emotional wounds, that is key. We shouldn't conceal our repairs, they are proof of our strength.
Navarro presents real solutions to genuine problems that he has seen in his professional practice. His anecdotes demonstrate that it is possible to transform adversity or setbacks into a strength. His psychological understanding and perspective will leave you feeling courageous and prepared, should you experience misfortune, be it heartbreak, a job loss or bereavement.
Often practised alongside Ikigai (or the art of finding one's life purpose), Kintsugi shows you how happiness can be found again, often against all odds. A painful experience can in fact make you a more determined individual, ready to face the world with optimism.
'Kintsugi, which translates as "golden joinery", is the latest lifestyle trend promising to transform our lives.' - The Telegraph
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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