In 2004, Chelsea's billionaire owner, Roman Abramovich, needed the best manager money could buy, a proven champion, to capture the trophies his outlay on the team demanded. His choice was, of course, the irrepressible Jose Mourinho. Bringing his monumental self-belief and proven track record - not to mention a touch of elan - to the Premiership, Mourinho smashed the stranglehold that Alex Ferguson and Arsene Wenger held over English football's top prizes. Uniting Abramovich's impressive transfer outlay with his meticulous preparation and motivational skills, Mourinho elevated Chelsea to heights their fans had previously only dreamt of, winning the Premiership and Carling Cup double. Having delivered Chelsea's first top-flight domestic title in 50 years, Mourinho was never likely to rest on his laurels. His recruitment of the finest players in world football continued over the following two seasons, with the likes of Ashley Cole and Michael Essien bolstering the ranks, and inevitable success came in the shape of back-to-back championships in the second season, and a potential cup double in his third. It hasn't all been smooth sailing for The Blues' self-appointed 'Special One'. Critics have cited Mourinho's clear advantages in the transfer market, but it is his phenomenal manmanagement skills that have turned Chelsea from also-rans into the team everyone wants to beat. The unconditional loyalty of his players - most notably John Terry and Frank Lampard - is proof of the Mourinho effect. His unabashed confidence and will to win has seen him clash with rival managers, referees and other players alike; and his position as manager has not always seemed secure. But one thing is sure of Jose Mourinho; confident, eloquent, dapper in his attire and debonair to the core, English football would be a far less interesting sport without him. "Jose Mourinho - Simply the Best" is a celebration of his three years with The Blues.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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