Carystown, Kentucky, is still scarred by the mysterious disappearance two years ago of Isabella Moon. Faced with an almost complete lack of evidence - lack, even, of a body - the case of the missing girl is still open, and, though the commotion and media circus which engulfed the small town has long since subsided, frustrated Sheriff Bill Delaney is no nearer a resolution. Kate Russell has found in sleepy Carystown a refuge from the horrors of her past: those she fears can't reach her here, and with the handsome Caleb she at last dares to feel safe. But in an instant her quietly idyllic life is turned upside down, and a reluctant Kate finds herself at the centre of the case of missing Isabella. Kate knows where Isabella's hidden grave lies, and, torn between finding justice for Isabella and her own fears, she knows she must go to the authorities. But before long it becomes clear that she herself is a suspect, her past under the unwelcome scrutiny of Sheriff Delaney. For Kate has long-buried secrets of her own that the Sheriff's enquiries are threatening to uncover. And as she is drawn further into the investigation, some unsettling truths emerge; the charming facade of Carystown starts to crumble - the small town will be forever changed by the disappearance of Isabella Moon, a community undone by murder, secrets, and lies...
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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