For desperate families trapped inside the Warsaw ghetto in 1942 with small children, one name was whispered urgently. It was the name of a young social worker in her thirties with the courage to take staggering risks and to save over 2,000 of those children from death and deportation.
Granted access to the ghetto as a public health specialist, Irena Sendler began by smuggling orphaned children out of the walled district and convincing her friends and neighbours to hide them. Soon, she began the perilous work of going from door to door and asking Jewish families to trust her with their young children. Driven to extreme measures and with the help of local Warsaw tradesman, Jewish residents, a network of mothers and her star-crossed lover in the Polish resistance, Irena Sendler ultimately smuggled thousands of children past the Nazis, making dangerous trips through city's sewers, hiding them in coffins and under overcoats at check points, and slipping through secret passages in abandoned buildings.
At immense personal risk, Irena Sendler did something even more astonishing: she kept a secret list buried in a jar under an old apple tree in her garden. On it were the names and true identities of these Jewish children, recorded so that after the war their families could find them. Celebrated for her courage, Sendler was nominated for a Nobel Peace Prize in 2007, the year before her death at the age of 98. The story of Irena Sendler - and of the children she saved - has until now never been told in a compelling narrative account.
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
Free Delivery in the Republic Of Ireland on all orders over €30. Standard Delivery Charge in Republic of Ireland of €5 for all orders below €30.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.