€5 off first Book Purchase of €50+ | With Code: CHAPTERSBOOKSTORE
Sometimes, it makes more sense to lose today in order to win tomorrow. What do you do when you know what you want, but you have no idea how to get it?
'The greatest negotiation book of all time.' Inc. Magazine
________________
Never walk away. Learn to listen, then learn to understand, then learn to win.
Negotiation is part of every human encounter, and most of us do it badly. Whether dealing with family, a business, or diplomacy, people often fail to meet their goals in every country and context. They focus on power and "win-win" instead of relationships and perceptions. They don't find enough things to trade. They think others should be rational when they should be dealing with emotions. They get distracted from their goals.
In this revolutionary and seminal bestselling book, leading negotiation practitioner, coach and professor Stuart Diamond shows how emotional intelligence, perceptions, cultural diversity and collaboration produce four times as much value as old-school, conflictive, power, leverage and logic. Drawing on thirty-plus years of research involving 30,000 people across 45 countries - ranging from political and corporate leaders to administrative assistants, lawyers, housewives, students, and labourers - he outlines specific, practical and better ways to deal with others. To this, he adds his 40-year experience as a corporate executive, Harvard-trained attorney, and Pulitzer Prize-winning journalist.
Getting More is based on Professor Diamond's award-winning negotiations course at The Wharton Business School, where it has been the most sought-after course by students for almost two decades. It contains a powerful toolkit that can be used in any situation: with kids and jobs, travel and shopping, business, politics, relationships, cultures, partners and competitors. His advice is brought to life in an accessible and entertaining manner through the stories of hundreds of people who have used the toolkit with great success.
________________
'From advising on how to negotiate with terrorists, to industrial disputes, to children, Diamond's twelve rules of negotiation promise to open new doors every day.' Radio One
'Practical, immediately applicable and highly effective.' Evan Wittenberg, co-founder of TRUE and former Head of Global Leadership Development at Google
'I rely on Stuart Diamond's negotiation tools every day.' Christian Hernandez, venture capitalist and former Head of International Business Development at Facebook
- Publisher Name:Penguin Books Ltd
- Product Format:Paperback
- ISBN: XV80141049946
- Author:Diamond, Stuart
- Publication Date:2011-11-03
Refund Policy
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
Free Delivery in the Republic Of Ireland on all orders over €30. Standard Delivery Charge in Republic of Ireland of €5 for all orders below €30.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
