It was 1882 when Antoinette Giry, Maitresse du Corps de Ballet at the Paris Opera House, took her small daughter to the funfair at Neuilly. And there, in a cage, she saw a filthy manacled creature whose tormented eyes shone from a grotesquely deformed face. It was Antoinette Giry who saved him, freed him, cured his wounds and finally let him find a dwelling place in the labyrinthine depths of the Opera House. The creature - Erik - whose hideous face hid a brilliant brain of near-genius, was to become the Phantom of the Opera - magician, artists, musician, and lover. When he tried to lure the object of his adoration to his underground domain - it was to end in tragedy.
It was Madame Giry who saved him once more, set him on a ship to the New World - and there Erik Muhlheim began a new and secret life, a life that began in misery and poverty but in which his incredible skills finally carved out an unexpected kingdom of power. And there it was he learned again of Christine, whose life had changed dramatically since that night in the Paris Opera House.
Inevitably, their paths must cross again in the old sequence of tragedy and triumph.
The Phantom, one of the most mysterious and romantic figures ever created, soars again in a world of his own making. Frederick Forsyth's magnificent and evocative story adds a new dimension to the legend of the Phantom.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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