Dark, atmospheric and terrifying psychological serial killer thriller set in a freezing Ontario winter, guaranteed to chill readers to the bone: 'Forty Words for Sorrow is brilliant' Jonathan Kellerman
When four teenagers go missing in the small northern town of Algonquin Bay, the extensive police investigation comes up empty. Everyone is ready to give up, except Detective John Cardinal, an all-too-human loner whose persistence only serves to get him removed from homicide.
Then the mutilated body of thirteen-year-old Katie Pine is pulled out of an abandoned mineshaft. And only Cardinal is willing to consider the horrible truth: that this quiet town is home to the most vicious of killers. With the media, the provincial police and his own department questioning his every move, Cardinal follows increasingly tenuous threads towards the unthinkable. But time isn't only running out for him: there's also another young victim tied up in a basement wondering how and when he will die.
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