May 8, 2013: the day Manchester United fans had dreaded for nearly three decades. Sir Alex Ferguson announced he was to step down as manager of the world's biggest football club after 27 years in charge. The Scot, affectionately knows as 'Fergie' to United's vast army of fans worldwide, signed off in style with an honours list that confirmed him as the most successful manager in British - and world - football. At the age of 71, he would leave United having won 38 trophies - an amazing haul that included 13 league titles, two Champions League crowns, five FA Cups and four League Cups. Fergie would now become a director and ambassador for the club he had rebuilt from top to bottom and turned into the greatest in the world during his colourful, wonder-filled reign. That he would still be around - to offer help and advice if needed to incoming new boss David Moyes - helped slightly cushion the blow of his departure for United fans. Fergie had left Moyes a wonderful platform from which to build: a talented young squad that had just brought the club its record-breaking 20th top-flight title and a stadium and training facilities second to none. The story of Sir Alex Ferguson is a true rags-to-riches fairytale. Born in Govan, Glasgow, in 1941, he played for Queen's Park, Dunfermline and Rangers before retiring in 1974 to begin his managerial career. At Aberdeen, he led a struggling side to the Scottish League championship and in 1983 European Cup Winners' Cup. But it would be at Manchester United that Sir Alex achieved world domination. Joining the club in November 1986, things didn't go exactly to plan in Sir Alex's first few years at United, but signing Eric Cantona for a bargain GBP1.2 million in 1992 helped turn the tide and secure their first League trophy in 26 years. An incredible run of success followed, shaped by the emergence of 'Fergie's Fledglings' - Ryan Giggs, Gary Neville, Paul Scholes, David Beckham and Nicky Butt. And Fergie's finest moment was still to come, when Manchester United romped to an unprecedented Treble of Premier League, FA Cup and Champions League trophies in 1999. He was knighted the same year for his services to football. Under Sir Alex, United have surpassed arch-rivals Liverpool's league title haul, and have reached four Champions League finals, wining the trophy on two occasions.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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