Tibet, 1954. The highest pass of the Himalayas is enveloped in silence save the flapping of prayer flags. Seven thousand feet below, two Americans travelling on foot arrive in the remote town of Shigatse, intending to make it their new home. Steeped in the Quaker tradition of pacifism and longing to live in a society that has embraced non-violence for centuries, Emma and Gerald Kittredge are soon happily adopted by their Tibetan neighbours, Dorje and Rinchen, and their small family.
But the arrival of Maoist soldiers into their quiet life shatters everything. In the upheaval that follows, Gerald is captured, leaving a pregnant Emma facing an agonizing decision: whether to flee Tibet with her friends or stay and risk capture herself. Dorje and Rinchen's family is also torn apart as one son struggles to find a peaceful solution to an increasingly impossible situation, and the other chooses a path of violence, breaking his monastic vows. Set in a region so breathtakingly beautiful it is believed to be the ceiling of the world, Falling to Heaven is an uplifting and extraordinary novel about faith: losing it and rediscovering it in places you'd never expect.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
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How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
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