From the author of the bestselling Mindfulness: Be Mindful. Live in the Moment. Emotional Intelligence is fast becoming the skill to master that will unlock your true potential. You ve probably noticed that it s not the smartest people that are the most successful or the most fulfilled in life; being clever, talented or skilled is not enough. It s your ability to manage your feelings, other people and your interactions with them that makes the difference. We re all born with this ability - emotional intelligence is a skill and we all have the capacity to develop this skill. This book will show you how. It will change the way you think about emotions. Instead of thinking of emotions as being positive or negative, you will learn that all emotions have a positive intent all emotions have our best interests in mind. Improve your emotional intelligence and you improve your ability to understand and manage emotions. You can think clearly and creatively, manage stress and challenges, communicate well with others and display trust, empathy and confidence. You will be in a better position to handle situations, events and other people that in the past you ve found difficult or stressful.
Emotional Intelligence will show you how to heighten your EQ and improve your personal and work life, including how to be more assertive and confident express how you feel, what you want and don t want. understand what others are feeling and forge stronger relationships manage office politics and navigate the social complexities of the workplace manage anxiety, anger and disappointment deal with bullying motivate and inspire others
Emotional Intelligence will show you how to heighten your EQ and improve your personal and work life, including how to be more assertive and confident express how you feel, what you want and don t want. understand what others are feeling and forge stronger relationships manage office politics and navigate the social complexities of the workplace manage anxiety, anger and disappointment deal with bullying motivate and inspire others
- Publisher Name:John Wiley and Sons Ltd
- Product Format:Paperback
- ISBN: 9780857085443
- Author:Hasson, Gill
- Publication Date:2014-04-11
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
We are happy to refund a product if it is defective, within 30 days of purchase upon the return of your product. If you return a product to us and request a refund due to an error on our part we will be happy to pay for the postage cost to return it to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused & unread, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note, if you are requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution.
To start a return, you can contact us at shop@chaptersbookstore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@chaptersbookstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products or special orders. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Free Delivery in the Republic Of Ireland on all orders over €30. Standard Delivery Charge in Republic of Ireland of €5 for all orders below €30.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
