€5 off first Book Purchase of €50+ | With Code: CHAPTERSBOOKSTORE
'Confidence is about empowerment. It's about valuing who you are, not what you want to do or how you look. It's about finding the courage to live the life you want, the way you want. Don't look for happiness in other people, find it in yourself.' Katie Piper
Katie Piper is Britain's most inspiring woman: a campaigner, a bestselling author, a mother, and a role model to us all as a voice of recovery and resilience. Since the acid attack that left her severely burned, she has refused to give her attackers the satisfaction of being the girl whose life they ruined - and she has emerged the other side happier, braver and more confident than ever.
Katie shares her experiences, advice and encouragement to help build up self-esteem and find true happiness. Join Katie on her journey to confidence - with her guidance, you can achieve the things you might never have thought possible.
'When it comes to confidence, we could all take a leaf out of Katie's book. She has overcome more than anyone else I know' CHERYL
'Katie Piper has an attitude to life that can make anything bearable. She's a hero' MARIAN KEYES
- Publisher Name:Quercus Publishing
- Product Format:Paperback
- ISBN: XG81784295202
- Author:Piper, Katie
- Publication Date:2017-12-28
Refund Policy
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
Free Delivery in the Republic Of Ireland on all orders over €30. Standard Delivery Charge in Republic of Ireland of €5 for all orders below €30.
Delivery is subject to warehouse availability. Out-of-stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration.
