Harriet's parents hoped that, after leaving boarding school and doing `the Season', she would meet and marry a suitable young man. But she was to disappoint them. Just after the Soviet invasion of Afghanistan, she set off for Peshawar to see for herself the plight of thousands of displaced Afghan refugees. Determined to do something about their dire situation, Harriet set up a small silk weaving project for illiterate Turkmen refugees, and was sent by UNESCO to Mazar-i-sharif to work with Afghanistan's last remaining silk ikat weavers. During those years she was arrested by the KHAD, narrowly missed being blown up, survived acute bacterial meningitis in a Kabul hospital, and rescued an abandoned pi-dog puppy who became her devoted companion. At the end of the first Gulf War she travelled with the Peshmerga in the newly-liberated Iraqi Kurdistan. Then in 1994 she joined a group of unemployed builders and decorators driving convoys of food and aid from Croydon to the Muslim enclaves in Bosnia Herzegovina. Much has been written about conflicts in these countries, by war correspondents, diplomats and military personnel, but this is a different story. It is about young woman from a sheltered and privileged background travelling and working alone, in and around war zones, frequently with no financial or practical support, at a time of increasing Islamic fundamentalism. Harriet left her traditional, comfortable home and chose to live a life of adventure and danger helping refugees who had nowhere else to turn. She continues to raise money for charity through her business selling oriental textiles and remains friends with the refugees she helped in Afghanistan. However, she is now married, to just the sort of husband her parents always hoped for.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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