€5 off first Book Purchase of €50+ | With Code: CHAPTERSBOOKSTORE
'The most wonderful book. Unusual, beautiful, feminist, gripping, deserves to win prizes. I loved it so much.' Marian Keyes
'A brave and timely novel which will fuel the debate on women's rights to walk safely through our streets. I raced through the pages, anxious for resolution, yet at the same time not wanting this beautiful writing to finish.' Clare Mackintosh
This is not just another novel about a dead girl.
When she arrived in New York on her 18th birthday carrying nothing but $600 cash and a stolen camera, Alice was looking for a fresh start. Now, just one month later, she is the city's latest Jane Doe, an unidentified murder victim.
Ruby Jones is also trying to start over; she travelled halfway around the world only to find herself lonelier than ever. Until she finds Alice Lee's body by the Hudson River.
From this first, devastating encounter, the two women form an unbreakable bond. Alice is sure that Ruby is the key to solving the mystery of her life - and death. And Ruby - struggling to forget what she saw that morning - finds herself unable to let Alice go. Not until she is given the ending she deserves.
Before You Knew My Name doesn't ask whodunnit. Instead, this powerful, hopeful novel asks: Who was she? And what did she leave behind? The answers might surprise you.
'I fell head over heels in love with this heartbreaking, beautiful and hugely important novel. Jacqueline Bublitz's prose is luminous and the up-all-night, just-one-more-page plot is brilliantly clever and original. Everyone should read this book.' Rosie Walsh, author of The Man Who Didn't Call
'A really remarkable book - so fresh and original. I've never read anything quite like this.' Laura Barnett, author of The Versions of Us
'I was mesmerised by this exquisitely written, heartbreaking, lyrical story of friendship from beyond the grave.' Jane Corry, author of My Husband's Wife
- Publisher Name:Little, Brown Book Group
- Product Format:Paperback
- ISBN: XG80751581638
- Author:Bublitz, Jacqueline
- Publication Date:2024-01-01
Refund Policy
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
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If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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