'Ward writes with the same compelling energy as you get in a blockbuster Netflix series. The original storyline and the expertly drawn minor characters will leave you suspecting everyone - and trusting no one' Daily Mail
'Compelling. Filled with unexpected twists... a riveting read' Sarah Pekkanen, author of The Wife Between Us
Maddie and Ian's romance began when he was serving in the British Army and she was a travel writer visiting her best friend Jo in Europe. Now sixteen years later, married with a beautiful son, Charlie, they are living the perfect suburban life in Middle America.
But when an accident leaves Maddie badly scarred, she begins attending therapy, where she gradually reveals her fears about Ian's PTSD; her concerns for the safety of their young son Charlie; and the couple's tangled and tumultuous past with Jo.
From the Balkans to England, Iraq to Manhattan, and finally to an ordinary family home in Kansas, the years of love and fear, adventure and suspicion culminate in The Day of the Killing, when a frantic 911 call summons the police to the scene of shocking crime.
But what in this beautiful home has gone so terribly bad?
Perfect for fans of The Woman in the Window and The Wife Between Us.
'You won't be able to tear yourself away from the page... the ending will leave you staggered' Liv Constantine, author of The Last Mrs. Parrish
'Beautiful Bad isbeautifully written, beautifully twisty- and beautifully twisted. A dark thriller with real psychological depth' JP Delaney, author of The Girl Before
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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