'A heart-warming, inspirational tale of a woman trying to run a business while having me as a son' - Jeremy Clarkson. 'Originally made one Christmas as a present for Shirley's and her husband Eddie's children Jeremy and Joanna, the bear remains a classic of its kind - one which still gives me pleasure whenever I see it - and it served as a kind of yardstick when judging other products. Some things, like Concorde and the Jaguar XK120, look right from the word go. It was created with love and it was born with that indefinable something known as star quality. You either have it or you don't' - Michael Bond, author of the "Paddington Bear" stories. "Bearly Believable" is the hilarious story of how Shirley Clarkson grew her company, Gabrielle Designs, from a tiny spare-room business selling tea cosies in Doncaster into an international business shipping Paddington Bears all over the world ...and then watched it collapse. With no business experience, no capital, just GBP100 of backing, and a copy of Michael Bond's book for inspiration, Shirley came up with the original - now classic - Paddington. Manufacturing from a collection of ramshackle farm buildings, she was hit by a wave of orders from retailers, as the world went Paddington-crazy. From Tokyo to Sydney to San Francisco, everybody wanted him. As sales skyrocketed, Shirley and her husband Eddie experienced the giddy feeling of success, then the stresses of growth. Turnover leapt to a million a year, Gabrielle Designs was hailed as a British success story, and Shirley was invited to meet the Queen on her visit to Doncaster Mansion House. Meanwhile, storm clouds gathered. The workforce went on strike, 50,000 bears had to be recalled because of faulty eyes, Eddie was ill in bed for a year, and the pipes at the factory burst. Shirley employed a professional manager to rescue the situation - who turned out to be illiterate, dishonest, and incompetent. The '70s moved on, the craze faded, and the tide went out on Paddington as fast as it had come in. Shirley tells her rollercoaster story with warmth, modesty and a blunt Yorkshire wit. For fans of Paddington, her book provides a delightful insight into how a simple bear became a worldwide icon; for students of business, it provides lessons in how to create a business and, more particularly, how not to run one; for those who appreciate tales of triumph and adversity, it is packed with more ups and downs than Paddington's paw in a jar of marmalade.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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