€5 off first Book Purchase of €50+ | With Code: CHAPTERSBOOKSTORE
An instant #1 New York Times bestseller
The funny, touching and unpredictable new novel from the 13 million copy internationally bestselling author of A Man Called Ove.
'A brilliant and comforting read' Matt Haig
'Funny, compassionate and wise . . . an absolute joy' - AJ Pearce, bestselling author of Dear Mrs Bird
'I loved this book. Funny, sad, clever, insightful, surprising and hopeful. Brilliant in every way' - Sarah Morgan, bestselling author of One Summer in Paris
'Captures the messy essence of being human. It's clever and affecting, as likely to make you laugh out loud as it is to make you cry' Washington Post
*****
In a small town in Sweden it appears to be an ordinary day. But look more closely, and you'll see a mysterious masked figure approaching a bank...
Two hours later, chaos has descended. A bungled attempted robbery has developed into a hostage situation - and the offender is refusing to communicate their demands to the police.
Within the building, fear quickly turns to irritation for the seven strangers trapped inside. If this is to be their last day on earth, shouldn't it be a bit more dramatic?
But as the minutes tick by, they begin to suspect that the criminal mastermind holding them hostage might be more in need of rescuing than they are...
Readers are loving Anxious People!
'Backman never disappoints . . . heartwarming and multi layered' *****
'As always Backman manages to delight . . . a really satisfying ending that makes you feel better about the world' *****
'A wonderfully unusual tale, told with flair and finesse that is so wonderful it is sure to cure everything that ails you. Don't miss out on this beautiful book.' *****
'This novel is about humanity at its most raw and at its most wonderful and I LOVED it!' *****
- Publisher Name:Penguin Books Ltd
- Product Format:Paperback
- ISBN: 9780718186623
- Author:Backman, Fredrik
- Publication Date:2020-08-20
Refund Policy
If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase.
📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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