Following her death in September 2022, the outpouring of affection and admiration for the Queen was as touching as it was remarkable. She had been a matriarch to the nation for over seven decades, and tens of millions of people - in Britain and across the world - poured forth their heartfelt respect for this extraordinary woman in the ten days of mourning that followed. Including a queue of up to twenty-four hours' wait, momentous ceremonial processions across two countries and emotional coffin-side vigils from the monarch's closest family members - these were events the scale of which are unlikely to be repeated.
In this insightful biography, veteran royal biographer Andrew Morton charts Elizabeth's life, from her ascent to the throne at twenty-five, through fifteen Prime Ministers; the turmoil and tragedies of family life that dogged her until the end; a once-in-a-lifetime pandemic, during which she became the reassuring face of hope and optimism, solidifying her status as grandmother to the nation; and on to her record-breaking Platinum Jubilee, the first UK monarch to reign for over seventy years.
Now updated with a compelling new epilogue bringing the Queen's story to its close, this definitive account offers revelatory insights into the life of an inimitable woman, the likes of whom we will never see again.
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Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
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Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
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