'When Puddle was barely more than an egg, he couldn't wait to start duckling school.' So begins this story about feelings of excitement, anticipation, and understandable nervousness that surround an approaching first day at nursery school. Puddle, a little duckling, is like so many pre-school children in desperately wanting to be grown-up enough to go to school and to have his own school bag. But as the day draws nearer, Puddle begins to feel rather wobbly about the whole concept! Luckily Mummy knows just what to do. She packs items into Puddle's school bag that will help him through his first day - one of her softest feathers to remind him she is never far away, some home-made biscuits for him to share with his new friends, his Cuddly for the afternoon nap - and, as the story unfolds, we discover how Puddle's enjoyment of his first day builds each time he finds one of Mummy's tokens in his bag. Puddle spends a happy day counting caterpillars, matching ladybirds, leaping from lily pad to lily pad, and decorating a leafy twig. So, by going-home time, he can put his twig in his bag to take home for Mummy.
This is just the right story to boost confidence for those starting pre-school, nursery or kindergarten - children will love to share everything about Puddle's first day.
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📄 Exercise Your Right of Withdrawal
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To formally exercise this right, use the button below. This is a distinct function separate from our general returns process.
Notice of Withdrawal
Please complete all fields. You will receive a copy of this notice at your email address as confirmation of receipt.
Your right to cancel
If you order online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This cooling-off period runs from the day you (or someone you nominate) receives the last item in your order. To cancel, contact us at shop@chaptersbookstore.com stating your order number and your wish to withdraw from the purchase. Once we've confirmed your cancellation, you have 14 days to send the goods back to us.
Condition of returned items
To be eligible for a refund, your item must be returned unworn, unused and unread, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase. If your return is based on the item's condition on arrival, please include a photo so we can advise the best resolution.
Faulty or damaged items
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered. Separately from the 14-day cancellation right above, you're entitled to a repair, replacement or refund on faulty goods for up to two years from purchase, under standard consumer guarantee rights.
This guarantee covers manufacturing faults only, such as printing errors, missing pages, or binding defects present at the time of purchase. It does not cover damage arising from normal use or wear, including creased spines, worn covers, marked pages or general signs of reading. If you're unsure whether an issue qualifies, send us a photo and we'll be happy to advise.
How to return
To start a return, contact us at shop@chaptersbookstore.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If a return is due to an error on our part, we'll cover the postage cost.
Exceptions and non-returnable items
Certain items cannot be returned, including custom products, special orders, sale items and gift cards.
Trade-In Programme
If you're trading in previously owned books rather than returning a purchase, please see our separate Trade-In Programme terms, which operate independently of this policy.
Refunds
Once we've received and inspected your return, we'll let you know if the refund has been approved. If approved, you'll be refunded automatically to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
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